Return and Refund Policy

At IKHLAS CONSULTANCY (owner for homilink.my), we value customer satisfaction and strive to provide the best shopping experience. If you’re not entirely happy with your purchase, we’re here to help.

Returns

– You can request a return within 7 days of receiving your order.

– Items must be unused, in their original packaging, and accompanied by a proof of purchase.

– Certain products, such as personal care items or perishable goods, may not be eligible for returns.

Refunds

– Once we receive your returned item, we will inspect it and notify you of its status.

– Approved refunds will be processed within 30 business days via your original payment method.

– Shipping costs for returns may be deducted from your refund, unless the return is due to a defective or incorrect item.

Exchanges

– If you received a damaged or incorrect item, we offer exchanges at no additional cost.

– Please contact our support team within 7 days for assistance.

How to Initiate a Return

– Contact our customer support at contact form with your order details.

– Follow the return instructions provided by our team.

– Ship the item to the designated return address.

For further questions, feel free to reach out to us at  info@homilink.my